Eunicare Software
NDIS and Aged Care Service providers are confronted with many challenges. On the one hand, demographic changes demand additional services. On the other hand, organisations have to profitably manage the supply of services. That requires the efficient use of resources. Support workers, as human beings, cannot be managed in the same way as any other resource. They have, in terms of balancing between their work and life, certain ideas about their working schedule. The creation of a solid roster is a challenging task in operations research. In particular, considering support workers’ preferences is crucial for the appreciation and the robustness of the roster.